Privacy Policy
Last updated: June 2026
Who We Are
This website is operated by Canada Lodge & Lake.
Website: https://canadalodgeandlake.com
Postal Address: Heol Pant-y-Gored, Creigiau, Cardiff, CF15 9NF
Email: events@canadalodge.co.uk
What Information We Collect
We may collect personal information that you choose to provide to us, including:
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Your name, email address, telephone number, and any other information you submit through our contact forms.
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Information you provide when leaving comments on our website.
We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you use our website.
How We Use Your Information
We use your information to:
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Respond to enquiries and provide the information or services you request.
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Operate, maintain, and improve our website.
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Monitor and prevent spam and misuse of our website.
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Analyse how visitors use our website so we can improve the user experience.
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Comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties.
Comments
If you leave a comment on our website, we collect the information shown in the comment form, together with your IP address and browser user agent information to help detect spam.
An anonymised string created from your email address may be sent to the Gravatar service to check whether you use it. You can read Gravatar’s privacy policy at https://automattic.com/privacy. Once your comment is approved, your profile picture may be publicly visible alongside your comment.
Contact Forms
If you contact us using a contact form, we collect the information you provide so that we can respond to your enquiry.
We will only use this information to deal with your request unless you have separately agreed to receive marketing communications from us.
Cookies
Our website uses cookies to improve your experience.
If you leave a comment, you may choose to save your name, email address, and website in cookies so that you do not have to enter these details again in the future. These cookies remain for one year.
You can control and delete cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies on your device.
Google Analytics
We use Google Analytics to understand how visitors use our website and to help improve its performance and content.
Google Analytics may collect information such as:
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Pages visited.
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Time spent on the website.
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Device and browser information.
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Approximate geographic location.
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How visitors arrive at our website.
Google Analytics uses cookies to collect this information. Where required by law, analytics cookies will only be used after you have given your consent.
You can find out more about how Google handles your information here:
https://policies.google.com/privacy
Embedded Content From Other Websites
Pages on this website may include embedded content such as videos, images, maps, or articles from other websites.
Embedded content behaves in the same way as if you had visited the other website directly. Those websites may collect information about you, use cookies, and monitor your interaction with their content.
Who We Share Your Information With
We only share your personal information where necessary to operate our website and provide our services. This may include trusted third parties such as:
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Website hosting providers.
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Technical support providers.
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Spam detection services.
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Analytics providers, including Google Analytics.
These providers only receive the information necessary to perform their services and are expected to protect it appropriately.
How Long We Keep Your Information
Comments and their related information may be kept indefinitely to help us recognise and approve follow-up comments automatically.
Information submitted through contact forms will generally be retained for up to six years from our last communication with you, unless a longer retention period is required by law.
Google Analytics information is retained in accordance with the retention settings configured within Google Analytics.
Your Rights
Under applicable data protection laws, you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate information.
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Request deletion of your personal information.
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Request restriction of certain processing activities.
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Object to certain uses of your information.
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Request a copy of your personal information in a portable format.
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Withdraw your consent where processing is based on consent.
These rights may be subject to legal exceptions.
To exercise any of these rights, please contact us using the details below.
How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, disclosure, alteration, or destruction.
Data Breaches
If a data breach occurs that affects your personal information, we will investigate the incident and, where required by law, notify affected individuals and the relevant authorities.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or website services. Any updates will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Canada Lodge & Lake
Heol Pant-y-Gored
Creigiau
Cardiff
CF15 9NF
Email: events@canadalodge.co.uk